Shipping Policy- Domestic, International and APO/ FPO
Most orders will be processed and shipped within 72 business hours of confirmed payment. Orders received after 1pm PST will be processed the next business day. If a purchased item is not in stock, the buyer will be notified via email or direct phone call. Items will only be shipped to the billing address of the credit card used to make the purchase. Free shipping promotion applies to domestic orders only; any international orders using the free shipping option at checkout will be automatically canceled. Returned orders processed with free shipping (USPS) will have the shipping charges incurred by McQueen Jewelry deducted from the final refund amount.
Signature Required
To protect the security of your shipment, we require an adult signature at the time of delivery, regardless of any waivers you may have with the courier. Our double-boxed packages are fully insured until delivery at the shipping address. Additionally, to ensure that someone will be available to sign for your package, an e-mail message will be sent notifying you that it has been shipped.
International Shipments
In addition to the information above, international shipments (including Canada and Mexico) must select the international shipping rate during the checkout process. Any international shipments that do not select the international shipping rate will be canceled. Delivery of the purchased items may be delayed due to international customs processing. Neither McQueen Jewelry Inc. nor it's international shipping carrier are liable for any lost or stolen packages once the item is in a foreign country's customs possession. McQueen Jewelry Inc. is not responsible for any incurred customs duty fees (taxes).
APO/ FPO Shipments
APO / FPO addresses are exempt from the international shipping cost. APO/FPO purchases may select one of the three domestic shipping options. McQueen Jewelry Inc. depends on the military postal service to deliver the package to you. We cannot provide a tracking number or specific delivery date outside of the provided UPS/USPS tracking information once the item arrives on the military base; McQueen Jewelry Inc. is not liable for any lost or damaged packages once the military postal service takes possession of the package. If your APO/FPO address requires specific delivery instructions, we appreciate the details to be emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your purchase confirmation number provided on your invoice.
