McQueen Jewelry has been helping customers find the perfect piece of jewelry for over 25 years, and now we are making it easier than ever for our international customers. Through our international sales team, we provide great customer service in helping international customers get the jewelry that will meet all their needs. Whether you are a retail customer purchasing an engagement ring or a business owner buying a dozen stud earrings, we've made the process easy.
All international orders will be shipped via FedEx International Priority® with signature confirmation. Please note that the arrival times listed on the U.S. web site apply to U.S. shipping addresses only; most international packages are delivered within 36 hours of dispatch. Delivery estimations for international packages can be provided by one of our customer service representatives at customerservice@McQueenJewelry.com or (213) 545-1055.
Safety & Insurance
For your protection, McQueen Jewelry insures and registers all shipped items for their full value. This protects your purchase from the time it leaves our office to when it arrives at your door. We also require a signature for delivery regardless of any waivers you have from FedEx®. If you would like to arrange delivery to a FedEx® location contact one of our customer service representatives at customerservice@McQueenJewelry.com or (213) 545-1055.
Customs, Duties and Taxes
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges are required for customs clearance and are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due. Please contact your local customs office for further details. McQueen Jewelry manufactures all jewelry in the United States and qualifies for the following free trade agreements: NAFTA (North American Free Trade Agreement), AUSFTA (Australia- United States Free Trade Agreement).
To ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item in its original condition within 30 calendar days of the date of delivery for a refund or an exchange (please read the details of our 30-Day Return Policy).
For orders shipping to Australia, Canada, Guam, Hong Kong, Japan, Macau, New Zealand, Norway, Northern Mariana Islands, Puerto Rico, Singapore, Switzerland, Taiwan, United Kingdom, United Arab Emirates, and the US Virgin Islands, we accept the following payment methods:
Credit Card: Use your Visa or MasterCard with a local billing address in any of the countries we ship to. We accept American Express, Discover, Diners Club, JCB, or Carte Blanche card for orders placed in USD. (Purchases less than $500.00 USD)
Verified by Visa or MasterCard SecureCode: For your protection against fraud, we offer Verified by Visa and MasterCard SecureCode to confirm your identity. Note: these programs are a security feature for online transactions. It does not guarantee that your order will be approved by your bank. (Purchases less $500.00 USD)
Bank Wire / International Money Transfer (IMT) / Telegraphic Transfer (TT): Arrange payment through your bank. (Purchases over $500.00 USD)
For orders shipping to all other countries we accept the following payment method:
Bank Wire / Telegraphic Transfer (TT): Arrange payment through your bank.
Have any questions or concerns?
Contact us at (213) 545-1055